Terms of service

TERMS OF SERVICE

Last updated: May 5, 2026

OVERVIEW

Welcome to Zhanna Vääränen Art.
The terms “we,” “us,” and “our” refer to Zhanna Vääränen Art. Zhanna Vääränen Art operates this store and website, including all related information, content, features, tools, products, artwork, and services in order to provide you, the customer, with a curated shopping experience.
Zhanna Vääränen Art is powered by Shopify, which enables us to provide our online store and related services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you visit, use, or make a purchase from our website.
Please read these Terms of Service carefully. By visiting, interacting with, or using our website or purchasing from us, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our website or services.

SECTION 1 - ACCESS AND ACCOUNT

By using our website or services, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use the website or services on devices you own, purchase, or manage.
To use certain parts of the website or to make a purchase, you may be asked to provide information such as your name, email address, billing address, shipping address, payment information, and other order-related details.
You represent and warrant that all information you provide to us is accurate, current, and complete, and that you have the right to provide this information.
You are responsible for maintaining the confidentiality of your account credentials, if you create an account, and for all activity under your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 - OUR PRODUCTS AND ARTWORK

We make every effort to display our products, artwork, prints, and other items as accurately as possible. However, colors, textures, scale, and product appearance may vary depending on your screen, device settings, lighting, and display configuration.
Original artworks and handmade items may include natural variations, texture, brushstrokes, small irregularities, or other characteristics that are part of the artwork and should not be considered defects.
Product images, room mockups, frames, props, and display settings are for illustration purposes only. Frames, matting, hanging hardware, or other accessories are not included unless expressly stated in the product description.
Measurements are approximate. We do not guarantee that the appearance, colors, texture, or quality of any product purchased will exactly match how it appears on your screen.
All product descriptions, availability, prices, and offerings are subject to change at any time without notice. We reserve the right to discontinue any product at any time and to limit the quantities of any products that we offer to any person, geographic region, or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase the products in your order. Zhanna Vääränen Art reserves the right to accept or decline your order for any reason, at our discretion.
Your order is not accepted until we confirm acceptance and process your payment. We may contact you using the email address, billing address, shipping address, or phone number provided at the time of the order if we need to confirm or change any order details.
Please review your order carefully before submitting it. We may be unable to accommodate cancellation requests after an order is accepted, especially for custom commissions, personalized items, made-to-order products, or items that have already shipped.
Your purchases are subject to our Refund Policy and Shipping Policy, which are incorporated into these Terms by reference.
You represent and warrant that purchases made through our website are for your own personal or household use and not for commercial resale, unauthorized reproduction, or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time your order is placed and will be shown in your order confirmation email.
Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs duties, import fees, or other charges that may apply.
We may offer promotions from time to time. Promotions may be subject to separate terms and conditions. If there is a conflict between promotion terms and these Terms of Service, the promotion terms will govern for that promotion.
You agree to provide current, complete, and accurate purchase, payment, billing, and account information for all purchases. You agree to promptly update your information, including your email address and payment details, so that we can complete transactions and contact you if needed.
You represent and warrant that:
  • the payment information you provide is true, correct, and complete;
  • you are authorized to use the payment method provided;
  • charges incurred by you will be honored by your payment provider; and
  • you will pay all charges incurred by you at the posted prices, including shipping, handling, taxes, customs duties, and other applicable charges, if any.

SECTION 5 - SHIPPING AND DELIVERY

Shipping and delivery are governed by our Shipping Policy.
Delivery dates and shipping times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, incorrect shipping information provided by the customer, weather, holidays, or events outside our reasonable control.
If we are unable to ship your order within the stated processing or shipping timeframe, we will contact you with an updated estimate and, where required by applicable law, the option to accept the delay or cancel your order for a refund.
You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by you.
International orders may be subject to customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country. These charges are the customer’s responsibility unless otherwise stated.
If your order arrives damaged, please contact us as soon as possible through our Contact page or by email at zannavar@gmail.com. Please include your order number, photos of the damaged item, and photos of the packaging. Please keep all original packaging materials while we review the issue.

SECTION 6 - RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, and exchanges are governed by our Refund Policy.
Please review our Refund Policy before making a purchase. Certain items may be final sale or not eligible for return, including but not limited to custom commissions, personalized artworks, made-to-order items, digital products, or items marked as final sale, except where required by applicable law.
Custom commissions, personalized artworks, and made-to-order items may be non-cancellable and non-refundable once work has begun, unless otherwise agreed in writing or required by applicable law.
Nothing in these Terms of Service limits any rights you may have under applicable consumer protection laws.

SECTION 7 - INTELLECTUAL PROPERTY

All content on our website and services, including but not limited to artworks, images, photographs, graphics, text, product descriptions, logos, branding, videos, audio, designs, layouts, and other materials, is owned by Zhanna Vääränen Art, its affiliates, or licensors and is protected by copyright, trademark, and other intellectual property laws.
Purchasing an original artwork, print, product, digital item, or any other item from Zhanna Vääränen Art does not transfer any copyright, reproduction rights, licensing rights, commercial rights, or other intellectual property rights in the artwork or content.
All copyright and intellectual property rights remain with Zhanna Vääränen Art unless expressly agreed in writing.
You may not reproduce, copy, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, scan, photograph for reproduction, sell, license, or commercially exploit any artwork, image, design, or content from our website without our prior written consent.
You may use our website and services for personal, non-commercial use only.
Zhanna Vääränen Art’s names, logos, product names, artwork titles, designs, and slogans are trademarks or proprietary materials of Zhanna Vääränen Art or its licensors. You may not use them without our prior written permission.
Shopify’s name, logo, product names, service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans appearing on the website are the property of their respective owners.

SECTION 8 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide you with access to tools, apps, features, or services offered by third parties as part of our website or services.
We do not monitor, control, or have input over third-party tools or services. You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement.
Your use of third-party tools is entirely at your own risk and discretion. You should review and approve the terms and policies of any third-party provider before using their tools or services.
We may also offer new features, tools, or resources in the future. Such new features will also be subject to these Terms of Service.

SECTION 9 - THIRD-PARTY LINKS

Our website may contain links to websites, services, materials, or content provided or operated by third parties.
We are not responsible for examining or evaluating the content, accuracy, policies, practices, or availability of any third-party websites or services. If you choose to access any third-party website, you do so at your own risk.
We are not liable for any harm, damages, losses, or issues related to your access to or use of third-party websites, products, services, resources, or content.
Please review third-party policies carefully before engaging in any transaction or providing personal information. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

Zhanna Vääränen Art is powered by Shopify, which enables us to provide our online store and related services.
However, any sales and purchases made through our store are made directly between you and Zhanna Vääränen Art.
By using our website and services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Zhanna Vääränen Art, including any injury, damage, loss, claim, or issue resulting from products or services purchased from us.
You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Zhanna Vääränen Art.

SECTION 11 - PRIVACY POLICY

Your submission of personal information through our website and services is governed by our Privacy Policy, which is available on our website.
Because our store is powered by Shopify, Shopify may collect and process personal information about your access to and use of our website and services in order to provide and improve the services.
Information you submit to our website may be transmitted to and shared with Shopify and other third-party service providers, including providers that may be located in countries other than where you reside, in order to process orders, payments, shipping, analytics, customer support, and other store functions.
Please review our Privacy Policy for more information about how we collect, use, share, and protect your personal information.

SECTION 12 - FEEDBACK AND USER CONTENT

If you submit, upload, post, email, or otherwise provide ideas, suggestions, reviews, comments, photographs, feedback, proposals, or other content to us, including through our website, email, social media, or other communication channels, you grant us permission to use such content to operate, provide, improve, and promote our website, products, artwork, and services, where permitted by applicable law.
We will not use private order-related communications or photographs submitted for customer support purposes, such as damage claims, for public marketing without your consent.
You represent and warrant that:
  • you own or have all necessary rights to the content you submit;
  • your content does not violate any third-party rights, including copyright, trademark, privacy, publicity, or other personal or proprietary rights;
  • your content is accurate and not misleading;
  • your content does not contain unlawful, abusive, obscene, defamatory, threatening, offensive, or harmful material; and
  • your content does not contain viruses, malware, or other harmful code.
We are not obligated to keep your feedback confidential, pay compensation for your feedback, or respond to your feedback.
We may, but are not obligated to, monitor, edit, or remove feedback or user content that we determine violates these Terms or is otherwise objectionable.

SECTION 13 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, artwork details, pricing, promotions, offers, shipping charges, transit times, product availability, or other information.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time, without prior notice, including after you have submitted an order.
We are not obligated to update, amend, or clarify information on our website except as required by law.

SECTION 14 - PROHIBITED USES

You may use our website and services only for lawful purposes and in accordance with these Terms of Service.
You may not use our website or services:
  • for any unlawful, fraudulent, harmful, or malicious purpose;
  • to violate any applicable international, federal, state, provincial, local, or other laws or regulations;
  • to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  • to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any person;
  • to submit false, misleading, or inaccurate information;
  • to upload or transmit viruses, malware, or any harmful code;
  • to spam, phish, pharm, pretext, scrape, crawl, or engage in similar harmful activities;
  • to collect or track the personal information of others;
  • to interfere with or circumvent the security features of the website or services;
  • to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website, products, artwork, or services without our written permission;
  • to use automated tools, bots, scrapers, crawlers, data extraction tools, or AI agents to access, copy, scrape, train on, extract, or reproduce our website content, images, artwork, product data, or other materials without our express written permission; or
  • to engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the website or that may harm Zhanna Vääränen Art, Shopify, or users of the website.
Standard search engine indexing is permitted, provided it complies with our robots.txt file and does not harm or burden our website.
We reserve the right to suspend, restrict, or terminate your access to the website or services at any time, without notice, if we determine that you have violated these Terms.

SECTION 15 - TERMINATION

We may terminate these Terms of Service or your access to our website or services, in whole or in part, at any time and without notice, if we determine that you have violated these Terms or if we otherwise decide to discontinue or restrict access to the website or services.
You remain liable for all amounts due up to and including the date of termination.
The following sections will survive termination: Intellectual Property, Feedback and User Content, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented on or through our website and services is made available for general information purposes only. We do not warrant that any information on our website is accurate, complete, reliable, current, or error-free.
We do not guarantee, represent, or warrant that your use of our website or services will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected.
Except as expressly stated by Zhanna Vääränen Art, our website, services, products, artwork, and all content are provided “as is” and “as available,” without any warranties, representations, or conditions of any kind, either express or implied.
To the fullest extent permitted by applicable law, we disclaim all warranties and conditions, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
We do not warrant that the appearance, color, texture, quality, or presentation of any artwork, print, product, or service purchased from us will meet your expectations or be exactly the same as displayed on your screen.
Some jurisdictions do not allow limitations or exclusions of certain warranties, so some of the above limitations may not apply to you. Nothing in these Terms limits any rights you may have under applicable consumer protection laws.